Hulul’s Privacy Policy

Last updated: March 24, 2021

Overview

Hulul is a native Arabic conversational platform in the MENA region, relying on AI, natural language processing, and voice recognition technologies to provide intelligent, human-like solutions that accurately and effectively understand and analyze Arabic content and conversations in various dialects through chatbot technology.

This policy aims to inform customers and visitors about our policies regarding the collection, use, and disclosure of personal information if anyone decides to use our service.
By choosing to use Hulul, you agree to the collection and use of information according to this policy. Personal information collected is used to provide and improve the service and will not be used or shared with third parties except as described in this privacy policy.

Terms in this privacy policy carry the same meanings as in our Terms and Conditions unless otherwise stated.

We enlist third-party companies and individuals to perform tasks on our behalf and may share your information with them to provide products or services to you; for example, payment processors for credit card transactions. Our agents are only allowed to use your personal information as necessary to assist us unless informed otherwise.

Policies and terms may be changed or updated occasionally to meet requirements and standards; customers are encouraged to visit these sections regularly for updates. Changes take effect upon posting.

Definitions

For the purposes of this policy:

• Privacy Policy: an agreement that explains the type of data collected by the chatbot from users and how it is used. "Personal Information" or "Personally Identifiable Information" means data through which an individual can be identified, such as name, address, date of birth, marital status, contact information, financial data, medical records, geographic locations, or intentions to purchase goods and services.
• Platform: refers to the solutions provided by the company and available to customers.
• Users: refers to the end users who interact with the chatbot to seek answers or provide their data.
• We/Our: refers to Hulul.
• You: refers to the client.
  

Information Collected

The chatbot collects two types of information:

• Non-personal information: such as anonymous usage data, general demographic information, referral pages, usage preferences, and click counts.
• Personal information: such as email, first and last name, phone number, address, city, and country.
  

The chatbot may also use third-party services to collect identifying information.

How Information Is Used and Shared

Personal Information

• Hulul does not sell, rent, or share your personal information for marketing purposes with third parties without your consent.
• We only share information with our service providers (e.g., email server providers) to use it per our instructions and this privacy policy.
• Your personal information is used to communicate with you, respond to your inquiries, request feedback, provide technical support, or inform you about promotional offers.
• We may disclose your information if required by law, to enforce terms of service, prevent fraud, or protect user or public rights and safety.
  

Non-personal information

• We use it to improve the service and personalize the user experience.
• We collect it to track patterns, trends, and analyze usage.
• We reserve the right to share it with partners, advertisers, and third parties.

In case of acquisition, merger, or asset sale, your personal information may be transferred.

Information protection

• Hulul relies on security measures such as encryption, firewalls, and SSL technology to protect your data.
• Your account is protected by a password; we recommend not sharing it and logging out after each session.
• Despite these measures, absolute protection of information cannot be guaranteed.
  

Your rights regarding your personal information

We value your trust and strive to use commercially acceptable means to protect your data, but no electronic system is 100% secure.

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Links to Other Sites

We may provide links to other websites or applications, but we are not responsible for their privacy practices. This privacy policy applies only to the information collected through our platform.

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User Rights: Request for Data Deletion

At Hulul, you have the right to request deletion of your personal data by following these steps:

1. Contact us via the platform or email with the subject "Request to Delete Data."Identity verification to ensure your data protection.
2. Request execution within two business days after verification.Confirmation sent to your email after deletion.
3. Confirmation sent to your email after deletion.
4. We may retain some information to comply with legal obligations or resolve disputes.
   

We may retain some information to comply with legal obligations or resolve disputes.

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Changes to Privacy Policy

The company reserves the right to modify the policy or terms of service at any time.

• You will be notified of material changes via email or a prominent website notice.
• Material changes take effect 30 days after notification.
• Minor or clarifying changes take effect immediately.
  

Contact Us

If you have any questions regarding the privacy policy or practices of this site, you can reach us at:

📧 info@hulul.net

Last updated: January 27, 2021