Turn customer support into a competitive advantage and ease your team’s workload with AI

Provide your customers with an exceptional support experience without adding extra pressure on your team.

Deliver intelligent, seamless support across all communication channels, and let smart automation work for you: faster responses, fewer tickets, and higher customer satisfaction.

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Customer service challenges holding back your company’s growth
And how to turn them into a competitive advantage with Hulul

Slow response time costs you customers

Your customers wait hours for support, leading to lost trust and sales.

High support costs

Employing a large, 24/7 support team creates a financial burden, especially for small and medium-sized businesses with limited budgets.

Fragmented channels

Managing conversations separately across WhatsApp, Instagram, Messenger, and web chat causes loss of context and missed opportunities.

Unsatisfied customers

Human errors and delayed responses negatively affect customer experience and brand loyalty.

Lack of analytical insights

Without clear data on team performance, frequent questions, and customer preferences, performance remains unmeasurable and unimprovable.

Smart Ticket Management System

The multichannel contact platform from Hulul provides an advanced ticketing system to manage all customer inquiries and track support team performance with high precision.

Automatic and efficient support session management

Smart tracking of interaction time between the customer and support system (bot or human agent).

Automatic session closure after 10 minutes of inactivity.

Accurate recording of start and end times of each support session.

Comprehensive agent performance reports

Average response time per agent.

Ticket resolution time from start to closure.

Number of assigned and resolved conversations.

Actual working hours for each agent.

AI-powered customer sentiment analysis

Analysis of positive, negative, and neutral sentiments.

Automatic customer satisfaction measurement after every interaction.

Service quality evaluation for each agent.

Detailed ticket statistics

Date and time of each conversation’s start and end.

Total session duration.

First response time and ticket closure time.

Communication channel used.

AI-powered data analysis

Advanced analytics tools uncover customer behaviors, identify trends, provide recommendations to improve service, and monitor and evaluate support team performance.

benefits

Deeper understanding of customer needs

Enhanced support strategies

Increased satisfaction rates

Multiple channels for Smart and comprehensive customer support

Instantly connect with your customers through their preferred channels — anytime, anywhere

Tangible results achieved in customer service with the AI-powered Hulul platform

85%

Increase in customer satisfaction

Instant response and professional support significantly increase satisfaction rates

60%

Reduction in support costs

Automating processes reduces the need for a large, 24/7 support team

24/7

Continuous support

Your customers receive instant answers anytime and through any communication channel

3x

Increase in sales

Enhanced customer experience leads to higher conversion rates

100%

Comprehensive coverage

No missed inquiries or sales opportunities

90%

Improved efficiency

Your team focuses on the most important and valuable tasks

The Largest Conversational Platform Powered by Advanced AI Technology in the Middle East

60K+

Satisfied clients

20+

Strategic partners across industries

1M+

Successful conversations

45K+

Merchants rely on Hulul for smarter customer engagement

Our customers and partners in success

My experience with Hulul was very special! The platform helped me manage my business in an organized and simple manner, and enabled me to follow all the details clearly, giving me greater control over my work.

Mohammed Al-Emani

Call center supervisor at Ahmed Al-Sallab

With previous programs, we've had challenges distributing messages to sales and customer service teams, as well as difficulty tracking employee performance.

Sameh Aliwa

Head of Sales at Dubai Phone

رجل يبتسم يرتدي بدلة زرقاء وقميص أبيض وربطة عنق وزرار أزرق داكن في الخلفية.

We are always keen to provide excellent customer service, especially in responding quickly to inquiries and because many questions have fixed answers, we found the perfect solution with the chatbot from Hulul's platform.

Abdullah Amer

Founder and CEO of English Capsules

امرأة ترتدي بلوزة وردية ووجهها مبتسم بخلفية بيضاء.

I am very happy with our experience with Hulul as an important step to develop and improve our customer experience, and to facilitate and fulfill their orders quickly.

Mohamed Anani

Head of Marketing Department at Kabbani Furniture

رجل يرتدي نظارات وبدلة داكنة مع قميص أبيض وربطة عنق داكنة، أمام خلفية بيضاء.

Through my experience with Hulul, I would like to commend their excellence in developing the bot we used to manage social media platforms.

Omar Bahr

Sales Director at Eagle

Turn customer support into a competitive advantage and ease your team’s workload with AI

Trusted by over 40,000 brands and government entities across the Middle East.