Take control of all your customer conversations across every channel from one intelligent platform
All your communication channels in one place: WhatsApp, Instagram, Messenger, Twitter, and web chat — for organized management and a high-quality customer experience.
Manage your customer interactions from a single smart platform.
Monitor and intelligently distribute conversations, and personalize each customer’s experience using accurate data that boosts satisfaction and supports your business growth.
Trusted by over 40,000 brands and government entities across the Middle East.
AI-powered tools that transform your team into a fully integrated work machine.
Start your 14 day free trial now
No credit card. No programming.
Why Choose Hulul's AI-Powered omni channel platform?
Centralized conversation management
Manage all your customer conversations from a single dashboard. No need to switch between platforms; all interactions on WhatsApp, Facebook, Instagram, and more appear in one unified control panel, simplifying oversight and response.
Intelligent Conversation Distribution
Set up automated rules to direct chats to the appropriate chatbot or agent based on language, topic, and customer priority. This enhances response speed and service quality, ensuring customers get precise and timely support.
AI-Driven Customer Data Analysis
Automatically analyze conversation and purchase histories using AI to deliver personalized responses and smart marketing offers at the right moment—without manual effort.
Integrating Marketing and Support to Boost Sales
Transform your customer service into a sales engine by activating targeted marketing campaigns directly from the platform. Leverage support data insights to meet sales goals and maximize ROI seamlessly.
Increased Productivity and Reduced Effort
Enhance team efficiency with unified smart tools that accelerate performance, reduce repetitive tasks, and free up your team to focus on delivering exceptional customer experiences.
One chatbot, countless uses!
Whether you're running an e-store, a medical clinic, or working in the real estate or marketing field, you can build a smart chatbot that meets your needs.
Retail
Healthcare
Automotive
Real Estate
Financial services
Insurance
F&B
Education
Tourism
E-commerce
One Platform for All Your Customer Conversations
Unify all communication channels with your customers in one place. Manage conversations, distribute tasks, monitor performance, and monetize customer data to deliver an exceptional experience.
Intelligent Conversation Management
A centralized dashboard consolidates interactions from WhatsApp, Facebook, Instagram, Twitter, and more into one easy-to-use control panel.
Organize conversations with smart tags to segment customers by interest or priority.
Agent Control and Permissions
Customize flexible and secure role-based access for each team member.
Add extra seats to increase the number of authorized agents on your platform.
AI-powered Service Level Agreement (SLA) automatically sets and tracks support goals.
Multilingual Smart Chatbot
Supports over 20 languages and dialects with contextual understanding and sentiment analysis to enhance reply quality.
Provides instant 24/7 interaction with smooth handover to live agents when needed.
Intelligent Conversation Routing
Dynamic routing automatically directs new chats to the least busy agent.
Automatic continuity routing reconnects customers to their last handled agent.
Manual routing allows supervisors to redirect conversations as needed.
Automated chat assignment based on pre-set rules (customer language, topic, ticket priority).
Team Performance Monitoring and Analytics
Track response times, open and closed conversations, and first-contact resolution rates.
Accurately log agent working hours to improve scheduling and productivity.
AI-powered predictive analytics detect bottlenecks before they affect performance.
Custom dashboards and easy-to-share visual reports enable data-driven decisions.
One-Click Bulk Marketing Messages
Send bulk messages to all customers with a single click.
Target customers with personalized campaigns, offers, and discounts.
Automate messages and reminders for abandoned carts, order status, and payment confirmations.
Start your 14 day free trial now
No credit card. No programming.
Benefits of Hulul AI-Powered Omnichannel Platform
Unified Support Experience
Improve your agents’ performance by consolidating their workspace and providing easy access to customer data and chat history in one place.
Multi-user platform
Create unlimited user accounts for customer service and sales agents on the platform, and fully control their access to ensure the highest levels of security and efficiency.
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Integration and Connectivity
The platform integrates seamlessly with CRM, ERP, CMS systems, and over 50 other tools to unify data and enhance operational efficiency.
Smart automation
Utilize AI-powered chatbots to accelerate instant support and reduce pressure on customer service agents.
Intelligent Analytics and Reporting
Receive accurate reports and comprehensive analytics on customer behavior, agent performance, and chatbot effectiveness. Share and customize statistics with a single click.
User-Friendly Multilingual Interface
Enjoy an easy-to-use UI supporting multiple languages, including Arabic and English, customizable to your preferences and user capabilities.
Multi-User Platform
Create unlimited user accounts for customer service and sales agents with full control over access permissions to ensure maximum security and efficiency.
The Largest Conversational Platform Powered by Advanced AI Technology in the Middle East
60K+
Satisfied clients
20+
Strategic partners across industries
1M+
Successful conversations
45K+
Merchants rely on Hulul for smarter customer engagement
“My experience with Hulul was very special! The platform helped me manage my business in an organized and simple manner, and enabled me to follow all the details clearly, giving me greater control over my work.”
Mohammed Al-Emani
Call center supervisor at Ahmed Al-Sallab
“With previous programs, we've had challenges distributing messages to sales and customer service teams, as well as difficulty tracking employee performance. ”
Sameh Aliwa
Head of Sales at Dubai Phone
“We are always keen to provide excellent customer service, especially in responding quickly to inquiries and because many questions have fixed answers, we found the perfect solution with the chatbot from Hulul's platform.
Abdullah Amer
Founder and CEO of English Capsules
“I am very happy with our experience with Hulul as an important step to develop and improve our customer experience, and to facilitate and fulfill their orders quickly. ”
Mohamed Anani
Head of Marketing Department at Kabbani Furniture
“Through my experience with Hulul, I would like to commend their excellence in developing the bot we used to manage social media platforms.
Omar Bahr
Sales Director at Eagle
