WhatsApp restaurant automation: the best solution for the food sector in the era of digital transformation

In the era of rapid digital transformation, traditional communication is no longer sufficient to keep up with customer expectations in the restaurant and food service (F&B) sector. This is where WhatsApp automation stands out as a strategic solution that makes a radical difference in customer experience and simplifies operational processes. With over two billion users around the world, WhatsApp has become the most effective platform to connect restaurants and food service providers to their customers instantly and seamlessly.

Why rely on WhatsApp Business?

Meta statistics show that WhatsApp Business messages have an impressive open rate of 98%. According to a Meta article on WhatsApp Business “While people usually delay reading emails, 80% of WhatsApp messages are read in the first five minutes after receiving them, and have an average open rate of 98%.”But to achieve professional and scalable communication, you need thoughtful automation. In this article, we review how Solutions enables you to take advantage of WhatsApp automation to boost growth and improve customer experience in the food sector.

WhatsApp automation solutions: an integrated journey from order to payment

95% of restaurant owners agree that restaurant technology improves the efficiency of their business.In Solutions, we provide an integrated system that transforms WhatsApp into a comprehensive platform that manages all stages of the customer experience from meal selection to final payment. Here's the full details of this integrated solution:

• View the menu through the WhatsApp catalog:

You can view the menu via WhatsApp, where customers get an easy and direct browsing experience. They can see items, prices and pictures without having to visit an external website or an additional application. This method saves time and reduces the possibility of error in understanding requests.

• WhatsApp chatbots are available 24/7:

The smart chatbot system on WhatsApp allows customers to easily complete their orders by typing or voice messages, while sending a comprehensive summary of the order for confirmation before completion to ensure accuracy. The robot works around the clock to receive orders automatically without human intervention, reducing errors and raising customer confidence. Statistics show that companies using WhatsApp chatbots have reduced customer support costs by up to 30%. Learn more about chatbots

• E-payment within the chat:

When the order is complete, the customer receives a message containing the order summary and the total amount along with multiple payment options such as:

• Credit cards (Visa, MasterCard, Mada)
• Digital wallets
• You can also provide the option to pay cash on delivery

Payment information is stored for regular customers to speed up future operations. All transactions are made securely within the chat without the need for additional applications, with advanced encryption and full data protection. The robot provides an instant digital receipt after each payment, with an integrated record that complies with your restaurant's accounting systems. Learn more about e-payment solutions

• Update order status automatically:

Once the order is confirmed, the system starts sending automatic updates to the customer via WhatsApp. The customer receives a delivery confirmation message with the reference number, then a notification that the order has been prepared, followed by a notification when the order is ready for delivery with an estimate of the time. During delivery, an additional update such as “driver is on the way” is sent. After delivery, the bot sends a service evaluation request. These updates reduce queries and provide you with data on preparation times and delivery performance, helping improve efficiency. It's all done automatically, saving the team effort.

• Book tables and organize events via WhatsApp:

Customers can easily book tables or organize events via WhatsApp, where they receive instant confirmation and booking details. The system automatically shows wait times and available tables, enabling you to manage restaurant capacity more efficiently. Related article: How to manage your restaurant reservations via WhatsApp

Benefits of automating WhatsApp for restaurants and customers

First: the advantages of automation for restaurants and companies:

• Reducing the burden on employees, and directing them to focus on solving complex problems only
• Reducing the cost of attracting customers through WhatsApp by up to 60% compared to traditional digital ads.
• Smartly customize offers based on customer preferences.
• Raising the rate of electronic payment and reducing the losses of unconfirmed orders.
• Improve customer satisfaction and convert them into regular customers.

Second: the advantages of automation for your customers:

• A faster and easier purchasing experience from websites or apps.
• Personalized smart recommendations based on previous orders.
• Get immediate responses to inquiries.
• Live tracking of order status from kitchen to delivery..

Is your restaurant ready for automation?

✔️ More satisfied customers: fast and accurate communication raises loyalty and makes the experience exceptional.✔️ A more productive team: reducing manual tasks and improving employee focus.✔️ Higher sales: faster response leads to better conversion rates and higher revenues.

Conclusion: Automation is your smart investment for growth

In an era of fierce competition, it's not enough to just serve great food, but the customer experience with you should be smooth, fast and personalized. WhatsApp automation is the digital ambassador that works 24/7 to serve your customers and earn their satisfaction... While boosting your profits and reducing costs!

Next step: start now:

Assess your business needs and try WhatsApp automation for 30 days to measure the impact on your business performance. Contact us now to automate your WhatsApp business